At Banner Studio, we take pride in producing high-quality personalised printing products. As most of our products are made to order and customised to your requirements, we carefully check orders during production and before dispatch.
Any damage, loss in transit, or non-delivery of goods must be reported to us in writing within 24 hours of delivery.
All claims must be submitted in writing, and we request that photographic evidence of the damage or fault be provided.
As our products are custom-made, personalised, or printed to your requirements, they are generally not eligible for return or refund, except in the following cases:
We are not responsible for any loss or damage caused in transit unless such damage or loss is clearly noted on the delivery note at the time of delivery.
All Orders must be returned to us before any replacement or credit can be issued.
We reserve the right to inspect returned Products within 5 to 7 working days before deciding whether a replacement, reprint, credit, or refund is appropriate.
If the Goods are not returned, we will consider the order accepted and no replacement, reprint, credit, or refund will be provided.
Customers are responsible for the cost of returning Goods unless the wrong item was delivered or the item is damaged or defective.
Once your refund has been approved, it will be processed within 3–4 working days. Refunds will be made to the same payment method used to place the order.
We do not guarantee weekend deliveries. If the courier delays your delivery over the weekend, we are not responsible for the delay.
If the goods are defective, we may choose to correct the issue by reprinting the goods instead of providing a refund. If we offer a replacement, the customer should accept it.
Any complaints made after this period may not be accepted or considered for a reprint, replacement, or other resolution.
